


| Find out why so many people are getting
car insurance policies with 21st Century Insurance. Get your FREE auto insurance
quote at their web site and see for yourself how much you can save each
month. |
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21 Century Insurance Service Features
What you need to know
Is your agent available when you have a question? Does your company handle
claims quickly and fairly? Check the table and links below to see if your
company measures up.
What we offer
A commitment to outstanding service - online or on the phone. We have
licensed representatives available 24 hours a day, 365 days a year.
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21st Century
|
State
Farm |
Farmers |
Allstate |
CSAA |
AAA |
Mercury |
Geico |
Progressive |
| AM Best Rating |
A+ |
A++ |
A+ |
A+ |
A |
A+ |
A+ |
A++ |
A+ |
| Market Share(1) |
6% |
13% |
12% |
11% |
10% |
9% |
8% |
3% |
2% |
| Distribution |
Direct |
Captive
Agents |
Captive
Agents |
Captive
Agents |
Captive
Agents |
Captive
Agents |
Independent
Agents and Brokers |
Direct |
Direct,
Independent Agents and Brokers |
| 24/7/365 Phone Service |
Yes |
Back-Up
Only |
Claims
Only |
Yes |
Claims
Only |
Claims
Only |
Claim
Reporting Only |
Yes |
Yes |
| Online Quote |
Yes |
Yes |
Yes |
Yes |
No |
No |
Yes |
Yes |
Yes |
| Purchase Policy Online |
Yes |
No |
No |
No |
No |
No |
No |
No |
Yes |
| Pay Bill Online |
Yes |
Yes |
Easy
Pay Customers Only |
Yes |
No |
No |
No |
Yes |
Yes |
| Change Car/Driver Online |
Yes |
No |
No |
Request
Change Only |
No |
No |
No |
Yes |
Yes |
| Multi-Lingual Interface |
Yes |
Yes |
Yes |
Yes |
No |
No |
No |
Yes |
No |
| JD Power & Associates Consumer
Satisfaction(2) |
835 |
841 |
Under
Industry Average |
809 |
826 |
826 |
Did Not
Participate |
832 |
Under
Industry Average |
| DOI Consumer Complaint Study(3) |
10 |
7 |
22 |
17 |
18 |
16 |
14 |
15 |
28 |
Note: Data obtained from company and independent
sources believed to be reliable as of June 2002.
(1) Market Share based on 2001 Direct Written Premium. Data obtained from
A.M. Best
(2) 2000 National Auto Insurance Customer Satisfaction Study. Industry
Average Score = 809. Full study available at www.jdpa.com
(3) Ranking from the 2001 Consumer Complaint Study. Full study available
at www.insurance.ca.gov
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