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21 Century Insurance FAQ Page 2» Go to 21 Century Insurance FAQ Page 1
Answers to the 21st Century Insurance questions Yes, if you have comprehensive insurance you are covered for the full
amount of the loss, unless you opted for a $100 deductible for glass breakage.
The $300, $500, or $1000 deductible, or whatever you may have selected
for comprehensive coverage, does not apply to a glass loss. Yes. If you or someone on your behalf gives false, deceptive, misleading or incomplete information in any application and if such information increases the insurance company's risk of loss, then your company may refuse to pay claims under any or all of the Optional Insurance Parts of the policy. Such information includes the description and place of garaging of the vehicles to be insured, the names of the operators required to be listed and the answers given for all listed operators. In the event that you have moved since you filled out your initial application, promptly notify your insurance company and the Registry of Motor Vehicles of your new address. Return to 21st Century Insurance Questions IS MY INSURANCE COMPANY REQUIRED TO NOTIFY ME OF ITS DECISION TO CANCEL MY POLICY? Yes. Your company must send you a notice at least 20 days prior to the effective date of the cancellation. A notice sent by regular mail with a certificate of mailing receipt obtained from the Post Office is considered sufficient. A certified or registered mail with a return receipt is no longer required. Return to 21st Century Insurance Questions WHAT CAN I DO IF I ACTUALLY RECEIVE A CANCELLATION NOTICE? You can pay the exact amount called for on the notice or, if you feel that the cancellation is unjust, you may submit a written complaint to the Board of Appeals at 470 Atlantic Avenue, Boston 02210-2223. This must be done prior to the effective date of cancellation. Return to 21st Century Insurance Questions The insurance company is responsible for paying storage charges until it makes a reasonable offer to settle the claim. However, if the consumer disputes the amount offered and the company revises its offer, this does not necessarily mean that the original offer was unreasonable. Disputes over what is reasonable can be resolved with your company through the process described in your insurance policy. You can also submit a written complaint to the Division of Insurance if you are unable to settle the dispute. Return to 21st Century Insurance Questions Your insurance company may request up to a 30 percent down payment of the annual premium prior to the renewal or issuance of your policy. Most companies do offer a monthly type payment plan for the balance of the premium or something similar. You should check with your company to see what options are available to you. Return to 21st Century Insurance Questions Yes, however there may be substantial limitations. Your collision and
comprehensive insurance are transferable to a substitute rented or borrowed
private passenger auto that is damaged while it is being operated by you
and by members of your household. |
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